ITS Field Service Tech I
Job ID 2013-25232 # Positions 1
Location US-VA-Virginia Beach
Search Category Information Technology
Type Regular Full-Time (30+ hours) Posted Date 12/5/2013
Additional Locations ..
More information about this job:
Summary:
Under direct supervision, provides Field Service support for Amerigroup’s internal and external Associates computer needs. Test new technology and provide proper documentation of experienced issues. Perform department/plan moves. Performs hands-on troubleshooting for standard desktop equipment and interviews Associates to collect information about problems. Works with other levels of Field Services Technicians and project teams on projects, moves, and hardware/software deployments. Guides Associates through diagnostic procedures to determine source of error. Handles problem recognition, isolation, resolution and follow-up for routine user problems, referring more complex problems to the proper supporting group. This position is considered essential to operations and will be required to be available during any emergency. Additionally, the incumbent will be required to maintain an on-call status.
Responsibilities:
1. Performs the installation, maintenance, and administration of systems; implements software and hardware solutions; provides individual support and maintenance of systems hardware and software; provides resolution to systems problems.
2. Works with other levels of Field Services Technicians and project teams on projects, moves, and hardware/software deployments.
3. Documents hardware and software set up instructions and communicates the installation parameters of that hardware and/or software to other Field Service Technicians and the Help Desk Technicians.
4. Works with teams to solve problems identifies and analyze problems, develops new and creative solutions to problems, and seeks out alternatives.
5. Contributes technical knowledge and experience in the area of software and hardware testing, change control, configuration management, test plan development, and systems documentation.
6. Provides end-user technical support for complex hardware and software issues on standard equipment, able to determine network related issues during troubleshooting.
7. Assists to ensure systems security maintained and strengthened through implementation of current technologies.
8. Develops and maintains customer relationships.
9. Develops and implements basic project plans with direction and supervision and develops short range plans to accomplish specific goals given a set amount of resources and set time frames.
10. Provides professional and appropriate written and verbal information to internal and external customers.
11. Performs other duties as assigned or requested.
Qualifications:
EDUCATION AND EXPERIENCE
Education
Required:
- Associate’s Degree or relevant technical school training. Equivalent experience is acceptable in lieu of a
degree(s).
Years and Type of Experience Required:
Required:
- A minimum of 3 years in Information Technology
Preferred:
- Experience in Help Desk/Technical Support Services.
Certifications or Licensures
Required:
- CompTIA A+
- Microsoft Certified Professional.
Language Skills
Required:
- English
Technical Competencies
Computer hardware, software, applications - Basic
- Ability to use hardware and software of a computer to complete certain simple tasks. Skills to use basic office equipment such as telephone, fax machine and copy machine.
- Proficiency in a windows environment to include navigation skills and use of internet. Ability to review and draft correspondence in email and word processing systems.
Technology Support - Basic
- Working knowledge of Microsoft Operating Systems. Working knowledge of Microsoft Office products. Working knowledge of PCs and laptops. Basic understanding of core IT applications and systems. Advanced proficiency with most applicable company supported software applications. Understanding of incident management, i.e. ticketing, systems. Basic understanding of IT industry.
Project Management - Basic
- Basic understanding of project management concepts.
Behavioral Competencies
Strategic Leadership
Be Strategic
- Demonstrates understanding of the organization's mission and strategies.
- Works to clarify and understand the broader purpose and mission of own work.
- Integrates and balances big-picture concerns with day-to-day activities.
- Generates innovative ideas and solutions to problems.
- Identifies opportunities to increase efficiency, simplicity, and revenue.
Make Sound Decisions
- Approaches problems with curiosity and open-mindedness.
- Collects sufficient information to understand problems and issues.
- Analyzes problems and issues from different points of view.
- Applies accurate logic and common sense in making decisions.
People Leadership Develop/Support Organizational Talent
- Relates to people in an open, friendly, and accepting manner.
- Treats others with respect.
- Listens carefully and attentively to others’ opinions and ideas.
- Maintains positive relationships even under difficult or heated circumstances.
- Works cooperatively with people from different cultural backgrounds.
Ensure Collaboration
- Encourages people to draw on each other's strengths and experience to work together effectively, within and across teams.
- Appropriately involves others in decisions and plans that affect them.
- Provides honest, helpful feedback to others on their performance.
- Shares own experience and expertise with others.
Results Leadership Show Drive and Initiative
- Demonstrates a "can-do" spirit, a sense of optimism, ownership, and commitment.
- Maintains a consistent, high level of productivity.
- Takes personal responsibility to make decisions and take action.
- Does not easily give up in the face of unexpected obstacles.
- Projects a positive image and serves as a role model for others.
Accountability / Optimize Execution
- Juggles many priorities and competing demands for one's time.
- Acts resourcefully to ensure that work is completed within specified time and quality parameters.
- Removes obstacles in order to move the work forward and/or get efforts back on track.
- Surfaces problems and issues before projects get derailed.
PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices.
- Ability to communicate both in person and/or by telephone.
- Must be able to lift 50 lbs.
- Must be able to operate PC repair tools.
Options:
- Apply for this job online
- Email this job to a friend
Go back to the welcome page
Need further assistance·
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Job ID 2013-25232 # Positions 1
Location US-VA-Virginia Beach
Search Category Information Technology
Type Regular Full-Time (30+ hours) Posted Date 12/5/2013
Additional Locations ..
More information about this job:
Summary:
Under direct supervision, provides Field Service support for Amerigroup’s internal and external Associates computer needs. Test new technology and provide proper documentation of experienced issues. Perform department/plan moves. Performs hands-on troubleshooting for standard desktop equipment and interviews Associates to collect information about problems. Works with other levels of Field Services Technicians and project teams on projects, moves, and hardware/software deployments. Guides Associates through diagnostic procedures to determine source of error. Handles problem recognition, isolation, resolution and follow-up for routine user problems, referring more complex problems to the proper supporting group. This position is considered essential to operations and will be required to be available during any emergency. Additionally, the incumbent will be required to maintain an on-call status.
Responsibilities:
1. Performs the installation, maintenance, and administration of systems; implements software and hardware solutions; provides individual support and maintenance of systems hardware and software; provides resolution to systems problems.
2. Works with other levels of Field Services Technicians and project teams on projects, moves, and hardware/software deployments.
3. Documents hardware and software set up instructions and communicates the installation parameters of that hardware and/or software to other Field Service Technicians and the Help Desk Technicians.
4. Works with teams to solve problems identifies and analyze problems, develops new and creative solutions to problems, and seeks out alternatives.
5. Contributes technical knowledge and experience in the area of software and hardware testing, change control, configuration management, test plan development, and systems documentation.
6. Provides end-user technical support for complex hardware and software issues on standard equipment, able to determine network related issues during troubleshooting.
7. Assists to ensure systems security maintained and strengthened through implementation of current technologies.
8. Develops and maintains customer relationships.
9. Develops and implements basic project plans with direction and supervision and develops short range plans to accomplish specific goals given a set amount of resources and set time frames.
10. Provides professional and appropriate written and verbal information to internal and external customers.
11. Performs other duties as assigned or requested.
Qualifications:
EDUCATION AND EXPERIENCE
Education
Required:
- Associate’s Degree or relevant technical school training. Equivalent experience is acceptable in lieu of a
degree(s).
Years and Type of Experience Required:
Required:
- A minimum of 3 years in Information Technology
Preferred:
- Experience in Help Desk/Technical Support Services.
Certifications or Licensures
Required:
- CompTIA A+
- Microsoft Certified Professional.
Language Skills
Required:
- English
Technical Competencies
Computer hardware, software, applications - Basic
- Ability to use hardware and software of a computer to complete certain simple tasks. Skills to use basic office equipment such as telephone, fax machine and copy machine.
- Proficiency in a windows environment to include navigation skills and use of internet. Ability to review and draft correspondence in email and word processing systems.
Technology Support - Basic
- Working knowledge of Microsoft Operating Systems. Working knowledge of Microsoft Office products. Working knowledge of PCs and laptops. Basic understanding of core IT applications and systems. Advanced proficiency with most applicable company supported software applications. Understanding of incident management, i.e. ticketing, systems. Basic understanding of IT industry.
Project Management - Basic
- Basic understanding of project management concepts.
Behavioral Competencies
Strategic Leadership
Be Strategic
- Demonstrates understanding of the organization's mission and strategies.
- Works to clarify and understand the broader purpose and mission of own work.
- Integrates and balances big-picture concerns with day-to-day activities.
- Generates innovative ideas and solutions to problems.
- Identifies opportunities to increase efficiency, simplicity, and revenue.
Make Sound Decisions
- Approaches problems with curiosity and open-mindedness.
- Collects sufficient information to understand problems and issues.
- Analyzes problems and issues from different points of view.
- Applies accurate logic and common sense in making decisions.
People Leadership Develop/Support Organizational Talent
- Relates to people in an open, friendly, and accepting manner.
- Treats others with respect.
- Listens carefully and attentively to others’ opinions and ideas.
- Maintains positive relationships even under difficult or heated circumstances.
- Works cooperatively with people from different cultural backgrounds.
Ensure Collaboration
- Encourages people to draw on each other's strengths and experience to work together effectively, within and across teams.
- Appropriately involves others in decisions and plans that affect them.
- Provides honest, helpful feedback to others on their performance.
- Shares own experience and expertise with others.
Results Leadership Show Drive and Initiative
- Demonstrates a "can-do" spirit, a sense of optimism, ownership, and commitment.
- Maintains a consistent, high level of productivity.
- Takes personal responsibility to make decisions and take action.
- Does not easily give up in the face of unexpected obstacles.
- Projects a positive image and serves as a role model for others.
Accountability / Optimize Execution
- Juggles many priorities and competing demands for one's time.
- Acts resourcefully to ensure that work is completed within specified time and quality parameters.
- Removes obstacles in order to move the work forward and/or get efforts back on track.
- Surfaces problems and issues before projects get derailed.
PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices.
- Ability to communicate both in person and/or by telephone.
- Must be able to lift 50 lbs.
- Must be able to operate PC repair tools.
Options:
- Apply for this job online
- Email this job to a friend
Go back to the welcome page
Need further assistance·
Powered by the iCIMS Talent Platform (Opens new window)
Applicant Tracking Software
ermIT
